Contact Us
We're here to help with your link management needs
Have questions about Bit-URL? Need technical support? Want to report an issue? We're committed to providing excellent customer service and support.
General Support
Questions about your account, billing, or general inquiries
support@bit-url.linkResponse within 24 hours
Technical Support
Technical problems, account issues, or service support
support@bit-url.linkPriority support for Premium users
Legal & Compliance
DMCA takedowns, legal inquiries, and privacy concerns
Business Information
Primary Contact
contact@bit-url.linkSupport Hours
Monday - Friday
9:00 AM - 6:00 PM GMT
Email support available 24/7
Frequently Asked Questions
How quickly do you respond to support requests?
We aim to respond to all support emails within 24 hours during business days. Premium users receive priority support with faster response times. Critical issues are addressed immediately.
What information should I include in my support request?
Please include your account email, a detailed description of the issue, any error messages, and steps to reproduce the problem. Screenshots or screen recordings are also helpful.
How do I report abuse or inappropriate content?
Report abuse by emailing dmca@bit-url.link with the shortened URL and details about the issue. We take all reports seriously and investigate promptly.
Can I request my data or account deletion?
Yes, under GDPR and CCPA you have the right to request your data or account deletion. Contact privacy@bit-url.link with your request and we'll process it within the legally required timeframe.
🚨 Security Emergency
If you've discovered a security vulnerability or potential data breach, please report it immediately to ensure the safety of all our users.
Report Security IssueSecurity reports are reviewed immediately and handled with the highest priority.