We offer a 30-day money-back guarantee for all new Premium and Enterprise subscriptions. If you're not satisfied with our service, you can request a full refund within 30 days of your initial subscription purchase.

Eligibility Requirements:

• Must be a first-time subscriber to Bit-URL
• Refund request must be made within 30 days of initial purchase
• Account must not have violated our Terms of Service
• Usage must be reasonable and in good faith

Upgrades: When upgrading your subscription, you'll be charged a pro-rated amount for the remainder of your current billing period.

Downgrades: When downgrading, you may be eligible for a pro-rated refund of the unused portion of your subscription, credited to your original payment method or applied to your next billing cycle.

Mid-Cycle Changes: Changes made mid-billing cycle will be calculated on a daily pro-rata basis.

The following items and services are non-refundable:

• Custom domain purchases: Domain registration fees paid to third-party registrars
• Usage-based fees: Overage charges for bandwidth or storage
• Setup fees: Any one-time setup or configuration fees
• Promotional periods: Free trial extensions or promotional pricing
• Gift subscriptions: Subscriptions purchased as gifts for other users

You can cancel your subscription at any time through your account dashboard or by contacting our support team. There are no cancellation fees.

Immediate Cancellation: Your subscription will remain active until the end of your current billing period. You will continue to have access to premium features until the subscription expires.

Failed Payments: If a subscription payment fails, Stripe will automatically attempt to retry the payment according to their smart retry logic (typically 3-4 attempts over 2-3 weeks). During this period:

• Your service remains active during the retry period
• You'll receive email notifications about failed payment attempts
• You can update your payment method to resolve the issue immediately
• If all retry attempts fail, your subscription will be automatically cancelled

Data Retention: After cancellation, your shortened URLs will remain functional, but premium analytics and management features will no longer be available.

Payment Processing: All payments are processed securely through Stripe, our payment processor. Refunds are subject to both our policy and Stripe's processing requirements.

Processing Time:

• Credit/Debit Cards: 5-10 business days (may take longer depending on your bank)
• Bank Transfers: 3-5 business days
• Digital Wallets (Apple Pay, Google Pay): 1-3 business days
• International Cards: Up to 10 business days due to cross-border processing

Refund Method: Refunds will be issued to the original payment method used for the subscription purchase through Stripe. We cannot process refunds to different payment methods or issue cash refunds.

Currency: Refunds will be processed in the same currency as the original purchase. Exchange rate fluctuations may affect the final amount you receive if your bank converts currencies.

Stripe Transaction Fees: While we don't charge processing fees to customers, Stripe's transaction fees are non-refundable. This does not affect the refund amount you receive.

To request a refund, please follow these steps:

1. Log in to your Bit-URL account and go to your billing settings
2. Click "Request Refund" or contact our support team at support@bit-url.com
3. Provide your subscription details and reason for the refund request
4. Wait for confirmation from our team (typically within 1-2 business days)

Required Information:

• Account email address
• Subscription plan name
• Purchase date
• Reason for refund request

Before initiating a chargeback with your bank or credit card company, please contact our support team. Most billing issues can be resolved quickly without the need for formal disputes.

Stripe Dispute Process: All payment disputes are handled through Stripe's secure dispute resolution system. This ensures fair handling of all parties involved and maintains PCI compliance standards.

Chargeback Policy:

• If you initiate a chargeback, we may need to suspend your account while the dispute is being resolved
• We will work with you, your financial institution, and Stripe to resolve any legitimate billing concerns
• Stripe provides comprehensive documentation and evidence for all transactions
• False or fraudulent chargebacks may result in account termination

Alternative Dispute Resolution: For faster resolution, we recommend using our direct support channels before involving banks or card issuers. Our support team can process legitimate refunds much faster than the formal dispute process.

Documentation: Stripe maintains detailed records of all transactions, including timestamps, IP addresses, and payment confirmations, which can be provided during dispute resolution.

UK & EU Customers: In accordance with the UK Consumer Rights Act 2015 and EU Consumer Rights Directive, you have the right to cancel your subscription within 14 days of purchase without giving a reason. Our 30-day money-back guarantee provides even greater protection than required by law.

US Customers: This refund policy complies with US consumer protection laws and state-specific regulations. Additional rights may apply based on your state of residence.

Other Jurisdictions: Customers in other regions are protected by local consumer laws in addition to this policy. Where local law provides greater protection, those rights take precedence.

Our refund policy is designed to protect legitimate customers. We reserve the right to decline refund requests that appear to be fraudulent or abusive, including but not limited to:

• Repeated refund requests from the same user or organization
• Attempts to abuse the money-back guarantee period
• Accounts that have violated our Terms of Service
• Requests made in bad faith or with fraudulent intent

If you have questions about this refund policy or need to request a refund, please contact us:

• Email: support@bit-url.com
• Support Portal: Available through your account dashboard
• Response Time: We aim to respond to all refund requests within 1-2 business days

We may update this refund policy from time to time to reflect changes in our services or legal requirements. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Grandfathering: Changes to this policy will not affect refund requests for subscriptions purchased before the policy change took effect.